Terms & Conditions

1. General Provisions

These Terms and Conditions govern the rights and obligations between BeBest International d.o.o. (hereinafter referred to as the “Seller”) and customers (hereinafter referred to as the “Customer”) purchasing products through the official BeBest Energy online store.

By accessing and using the online store and by placing an order, the Customer confirms that they have read, understood and accepted these Terms and Conditions in their entirety.

A sales contract between the Seller and the Customer shall be deemed concluded at the moment the Seller sends an electronic confirmation accepting the Customer’s order.

2. Seller Information

Company Name: BeBest International d.o.o.
Registered Office:
Jarun 42, Zagreb, Croatia
Personal Identification Number (OIB): 21607972510
Company Registration Number (MBS): 6228607
IBAN: HR2624020061101327569
E-mail: info@bebestenergy.com
Website: www.bebestenergy.com
Telephone: +385 99 3030 391

3. Age Restrictions

The purchase of energy drinks through the BeBest Energy online store is permitted exclusively to persons who are at least 18 years of age, in accordance with the applicable laws of the Republic of Croatia.

By placing an order, the Customer confirms and warrants that they are at least 18 years old and legally capable of entering into a binding sales contract.

The Seller reserves the right to request proof of the Customer’s age either during the ordering process or upon delivery of the products. The Seller may also request additional proof of identity and age at its sole discretion, including the presentation of a valid identification document upon delivery. If the recipient refuses to prove that they are at least 18 years of age or fails to meet the applicable legal requirements, the Seller reserves the right to refuse delivery of the ordered products.

4. Products and Prices

All product prices displayed in the BeBest Energy online store are expressed in euros (EUR) and include Value Added Tax (VAT), unless explicitly stated otherwise.

The display of products in the online store does not constitute a guarantee of their continuous availability. If an ordered product is unavailable or cannot be supplied for any reason, the Seller shall inform the Customer without undue delay and shall either:

• issue a full refund of any amount paid; or
• with the Customer’s prior consent, offer an appropriate replacement product.

Photographs, illustrations and other visual representations of products published in the online store are provided for illustrative purposes only. Minor differences between the images displayed and the actual products may occur and shall not affect the essential characteristics, quality or functionality of the products.

The Seller makes every reasonable effort to ensure that all information relating to the products, including descriptions, specifications, prices and availability, is accurate and up to date. However, the Seller reserves the right to amend or update such information, as well as the product assortment, at any time and without prior notice.

The prices applicable to an order shall be those displayed and confirmed at the time the Seller accepts the Customer’s order.

5. Ordering Process

Orders may only be placed through the official BeBest Energy online store.

Upon successful submission of an order, the Customer will automatically receive an acknowledgement of receipt by e-mail to the address provided during checkout.

The acknowledgement of receipt merely confirms that the order has been received by the Seller’s system and does not constitute acceptance of the order or the conclusion of a sales contract.

The sales contract shall be deemed concluded only when the Seller sends the Customer an e-mail confirming that the order has been accepted for processing.

If the ordered product is unavailable, a technical error occurs, or any other circumstance prevents the fulfilment of the order, the Seller shall notify the Customer without undue delay.

Where payment has already been received for products that cannot be supplied, the Seller shall refund the Customer using the original method of payment, unless another refund method is agreed upon with the Customer.

6. Payment Methods

The Customer may pay for ordered products by secure card payment through Stripe, a payment service provider that processes transactions in accordance with applicable security standards and payment card industry requirements.

The Seller may, at its sole discretion, offer additional payment methods from time to time. All available payment options will be clearly displayed during the checkout process before the Customer confirms the order.

The Seller does not collect or store the Customer’s payment card details.

All card transactions are securely processed by authorised payment service providers in accordance with the applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

7. Delivery

The Seller delivers ordered products exclusively within the territory of the Republic of Croatia through its contracted delivery partner.

Unless otherwise stated, the estimated delivery time is 1 to 5 business days from the date the order has been confirmed. Delivery times are indicative only and may vary depending on product availability, the delivery address, the courier’s operating conditions, or circumstances beyond the Seller’s reasonable control.

The delivery costs, as well as any conditions for free shipping, will be clearly displayed to the Customer during the checkout process before the order is confirmed.

Upon receipt of the shipment, the Customer is obliged to inspect the external condition of the package. If any visible damage to the packaging or the products is identified, the Customer should immediately inform the courier and either refuse acceptance of the shipment or request that an official damage report be prepared.

The Seller may be unable to accept claims relating to visible transport damage if such damage could reasonably have been identified at the time of delivery but was not reported accordingly.

The risk of accidental loss of or damage to the products shall pass to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products.

The Seller shall not be liable for delays or failure to perform its obligations where such delays or failures result from events beyond its reasonable control, including but not limited to natural disasters, strikes, war, epidemics, transportation disruptions, failures of communication systems, or other force majeure events.

8. Complaints and Non-Conformity of Goods

The Customer has the right to submit a complaint in writing by e-mail to info@bebestenergy.com, which is the official contact address for complaints published on the Seller’s website.

The Seller shall acknowledge receipt of the complaint without undue delay and provide a written response within 15 days of receiving the complaint, in accordance with the applicable laws of the Republic of Croatia.

The Customer is entitled to exercise all statutory rights relating to the non-conformity of goods in accordance with the applicable provisions of the Croatian Civil Obligations Act and other mandatory consumer protection legislation.

Where a product is found to be non-conforming, the Customer shall be entitled to the remedies provided by the applicable legislation, subject to the conditions and procedures prescribed by law.

To facilitate a faster resolution of the complaint, the Customer is encouraged to provide:

• the order number;
• a description of the issue;
• photographs of the product or packaging, where possible; and
• any other relevant supporting documentation.

9. Right of Withdrawal

If the Customer qualifies as a consumer under the applicable consumer protection legislation, they have the right to withdraw from a distance sales contract without giving any reason within 14 days from the date on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the products.

To exercise the right of withdrawal, the Customer must notify the Seller of their decision by means of a clear and unequivocal statement sent by e-mail or by any other method permitted under the applicable legislation before the withdrawal period expires.

Following a valid notice of withdrawal, the Customer must return the products to the Seller without undue delay and no later than 14 days from the date on which the withdrawal notice was communicated.

The Customer shall bear the direct cost of returning the products unless otherwise expressly agreed by the Seller.

The Customer shall only be liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The Seller shall reimburse all payments received from the Customer, including the standard delivery costs, without undue delay and no later than 14 days from the date on which the Seller receives the Customer’s notice of withdrawal.

However, the Seller may withhold reimbursement until the returned products have been received or until the Customer has provided satisfactory evidence that the products have been returned, whichever occurs first.

10. Exceptions to the Right of Withdrawal

The statutory right of withdrawal shall not apply in cases where such exclusion is permitted under the applicable consumer protection legislation.

In particular, the right of withdrawal does not apply to sealed food products and beverages that are unsuitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.

Accordingly, this exception applies to opened cans of BeBest Energy drinks and any other products that have been unsealed, opened or partially consumed after delivery, as such products cannot be resold as new.

Unopened and undamaged products may be returned under the right of withdrawal provided that all other legal requirements and the provisions of these Terms and Conditions have been satisfied.

11. Privacy and Personal Data Protection

The Seller processes the Customer’s personal data for the purposes of performing the sales contract, processing orders, providing customer support, complying with legal obligations and pursuing other legitimate business interests, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the applicable Croatian data protection legislation and other relevant legal provisions.

The Seller implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or any other unlawful processing.

Detailed information regarding the categories of personal data collected, the purposes and legal basis of processing, retention periods, the Customer’s rights and the manner in which those rights may be exercised is available in the Privacy Policy published on the official BeBest Energy website.

12. Intellectual Property

All content available on the BeBest Energy website, including but not limited to text, photographs, graphics, illustrations, logos, trademarks, visual elements, website design and any other materials, is the intellectual property of BeBest International d.o.o. or its respective licensors, unless expressly stated otherwise.

Such content is protected by applicable copyright, trademark and other intellectual property laws and may not be copied, reproduced, distributed, modified, published, commercially exploited or otherwise used without the Seller’s prior written consent.

By using the BeBest Energy online store, the Customer acquires no ownership or intellectual property rights in relation to any content available on the website, except for the limited right to use the website for personal, lawful and non-commercial purposes connected with purchasing products.

13. Final Provisions

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Croatia, without prejudice to any mandatory consumer protection provisions that may apply under the applicable legislation.

The Seller reserves the right to amend or update these Terms and Conditions at any time.

Any amendments shall become effective upon publication on the official BeBest Energy website, unless a later effective date is expressly specified.

Any sales contracts concluded before the effective date of such amendments shall remain governed by the version of the Terms and Conditions that was in force at the time the contract was concluded.

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.