Returns & Right of Withdrawal

We want the return process to be clear and straightforward. If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to the conditions and exceptions described below.

14-Day Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

For products purchased through our webshop, the 14-day withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receives the products.

If products from a single order are delivered separately, the withdrawal period begins on the day you receive the last product or shipment.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.

How to Request a Withdrawal

You can exercise your right of withdrawal using our online withdrawal function:

You will be asked to provide the information necessary to identify you and your order. After submitting your request, you will receive confirmation of your withdrawal request electronically.

Alternatively, you may inform us of your decision by sending us a clear and unequivocal statement of withdrawal.

You may also use our model withdrawal form:

Use of the model withdrawal form is not mandatory.

If you use the downloadable form, complete it and send it to:

Email: info@bebestenergy.com

Your withdrawal request is considered submitted on time if you send your notification before the 14-day withdrawal period expires.

Returning the Products

After notifying us that you wish to withdraw from the purchase, you must return the products without undue delay and no later than 14 days from the date on which you notified us of your decision to withdraw.

After receiving your notice, the Seller will provide return instructions, including the address to which the products must be sent. Please do not send products to the Seller’s registered office unless the return instructions expressly tell you to do so.

Please include your order number or other information that allows us to identify your order.

You are responsible for the direct cost of returning the products.

We recommend using a shipping method that provides proof of shipment and tracking. BeBest Energy is not responsible for returned shipments lost during transport to us.

Condition of Returned Products

Products should be returned in a condition that allows us to identify and inspect them.

You are responsible only for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products.

Due to the nature of our products, opened or unsealed beverage products cannot be returned where the applicable legal exception to the right of withdrawal applies, including where goods are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.

This does not affect your statutory rights in relation to products that are defective, damaged, incorrect or otherwise not in conformity with the contract.

Refunds

If you validly withdraw from your purchase, we will refund the payments received from you, including the cost of standard delivery.

If you selected a delivery method that was more expensive than the least expensive standard delivery method offered by us, the additional delivery cost is not refundable.

The refund will be made without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned products or until you provide evidence that you have sent the products back, whichever occurs first.

Unless otherwise agreed, the refund will be made using the same payment method that you used for the original transaction. You will not incur additional fees as a result of the refund.

Damaged, Defective or Incorrect Products

The 14-day right of withdrawal is separate from your statutory rights concerning defective, damaged, incorrect or non-conforming products.

If your order arrives damaged, contains an incorrect product, or you believe a product is defective or otherwise not in conformity with your order, please contact us at info@bebestenergy.com and include your order number and a description of the issue.

Where appropriate, please also include photographs showing the condition of the product and packaging so that we can process your request more efficiently.

Contact

If you have questions regarding a return or your right of withdrawal, please contact us:

BeBest International d.o.o.
Jarun 42
10000 Zagreb
Croatia
Email: info@bebestenergy.com

This is the Seller’s contact address, not a return destination. The Seller supplies the applicable return address after receiving your notice of withdrawal.

For further information regarding purchases made through our webshop, please also refer to our Terms & Conditions.